Summary

• Use the Cancellation scheduled for filter to include or exclude customers based on when they are scheduled to fully churn.

How are reports filtered?

• The filter applies only to customers who currently have active (or past due) paid subscriptions.

• If a customer has multiple subscriptions and only some are scheduled to cancel, the customer is not considered scheduled to churn.

• If all paid subscriptions are scheduled to cancel, the latest scheduled cancellation date is used.

• This is a customer-level filter. Customers are either included or excluded in their entirety if they match the filter criteria.