Summary

• Use the Churned filter to include or exclude customers based on when they moved from being a paid subscriber to a canceled subscriber.

How are reports filtered?

• A churn event occurs on the date a customer’s total MRR drops to $0.

• If a customer has multiple paid subscriptions and only one is canceled while others remain active, this does not count as churn.

• This filter supports subscription and customer modes. Customer mode includes or excludes whole customers; subscription mode returns only matching subscriptions. In customer reports, both modes behave identically.